Good Shepherd Medical Center offers comprehensive healthcare services, including emergency care, specialized treatments, and preventive services, prioritizing patient-centered care and community health.
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- Products
Staff Scheduling
Effortlessly create and manage staff schedules that optimize productivity and reduce conflicts.
Time & Attendance
Track and reconcile employee time and attendance accurately for seamless payroll integration.
Analytics & Reports
Generate real-time analytics and custom reports for actionable insights.
Education Planning
Streamline employee training with automated scheduling and credential tracking.
Demand Planning
Optimize resources and forecast needs with precise demand planning.
Temporary Scheduling
Easily manage short-term staff assignments with flexible temporary scheduling.
- Industries
Healthcare
Enhance patient care and streamline staff management with our tailored workforce solutions for healthcare.
Public Safety
Streamline scheduling and deployment, so you can focus on serving and protecting your community.
Emergency Dispatch
Efficiently manage statewide emergencies with our system, built for large-scale coordination and flexible deployment.
Other Sectors
Tailored workforce management solutions to meet the unique needs of various sectors.
- Learn
About us
Care Systems delivers workforce solutions that enhance efficiency, satisfaction, and performance.
Case studies
Discover how Care Systems' solutions have transformed operations across diverse industries in our case studies.
Our News
Explore expert tips, innovative solutions, and the impact of our work across multiple sectors.
Contact Us
Connect with us for tailored solutions that transform your workforce into a powerhouse of efficiency and flexibility.
- Healthcare
- CNO, Nursing Administrators, Nurses
- Longview, Texas
Overview
Good Shepherd Medical Center, a full-service regional hospital in East Texas, sought to modernize its workforce scheduling to better support both clinical operations and frontline staff. As a unionized hospital with dynamic patient volumes, Good Shepherd needed a system that could support fair scheduling practices, improve shift coverage, and reduce administrative burden. Care Systems implemented CareWare, a robust and flexible scheduling platform tailored for the complex needs of healthcare organizations.
Challenges
- Manual scheduling processes created inefficiencies and inequities across units
- Difficulty ensuring compliance with union agreements and internal labor policies
- Limited ability to redeploy staff dynamically based on census and acuity
- Burden on nurse managers to manage last-minute call-outs and swaps
- Lack of actionable data for workforce planning and optimization
CareWare Implementation
CareWare was configured to align with the hospital’s union contract terms, nursing workflows, and departmental needs. The system enabled both centralized visibility and unit-level autonomy while enforcing scheduling rules to support fairness and compliance.
Key capabilities included:
- Census-Responsive Scheduling: Adjusted rosters based on patient volume and staffing targets
- Multi-Approval Workflows: Supported formalized shift change, time-off, and overtime approvals
- Union Rule Enforcement: Embedded scheduling rules for equitable distribution and contract compliance
- Mobile App Access: Enabled staff to self-view schedules, request shifts, and manage availability
- Leadership Dashboards: Offered real-time reporting on staffing coverage, leave, and overtime trends
Outcomes
- Improved Staff Satisfaction: Greater transparency and flexibility through mobile self-scheduling tools
- Stronger Union Compliance: Reduced scheduling-related grievances through embedded labor rules
- Efficient Use of Labor Resources: Enabled better allocation of available staff and reduced agency reliance
- Time Savings: Managers spent significantly less time on schedule adjustments and approvals
- Operational Oversight: Leadership gained insight into staffing trends, enabling proactive workforce planning
Conclusion
Good Shepherd Medical Center’s partnership with Care Systems helped transform workforce scheduling into a streamlined, equitable, and data-informed process. By aligning with union guidelines, improving staff engagement, and supporting real-time responsiveness to operational demands. In the 2011 NDNQI Nurse Satisfaction Survey, GSMC’s RN staff expressed high satisfaction with the scheduling process, with “Scheduling” being one of the highest-rated questions.
Unlock the full potential of your team with Care Systems’ advanced scheduling and analytics solutions. Streamline operations, reduce costs, and improve employee satisfaction, all with a single, powerful tool.
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